Terms of Service

Effective Date: June 9, 2026  |  Last Updated: June 9, 2026

1. Acceptance of Terms

Welcome to Piada ("Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "you," or "your") and Piada, governing your access to and use of the website located at meal-piada.rest (the "Website"), including all content, features, and services offered therein (collectively, the "Services").

By visiting our Website, placing an order, creating an account, or otherwise engaging with our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you are using our Services on behalf of a business entity or organization, you represent and warrant that you have the authority to bind such entity to these Terms, and the term "you" shall refer to such entity.

Your continued use of our Website or Services following any modifications to these Terms constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to remain informed of any updates.

These Terms apply to all visitors, users, customers, and others who access or use the Services, whether through a desktop browser, mobile device, or any other platform through which our Services may be accessed.

2. Description of Services

Piada is a food service company operating in the United States. Through our Website at meal-piada.rest, we offer the following services:

• Online Menu Browsing: Users may view our menu offerings, including food items, descriptions, pricing, and nutritional information where available.
• Online Ordering: Users may place orders for food items for pickup or delivery, subject to availability and service area restrictions.
• Account Management: Users may create and manage personal accounts to facilitate order history tracking, saved preferences, and loyalty program participation.
• Catering and Group Orders: We may offer catering services for events and group dining, subject to separate terms and availability.
• Promotional Offers and Loyalty Programs: We may offer promotional discounts, loyalty rewards, and special offers from time to time, subject to their respective terms and conditions.
• Customer Support: We provide customer support services accessible via email at [email protected].
• Informational Content: General information about our company, locations, hours of operation, and other relevant business information.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice, and we shall not be liable to you or any third party for any such modification, suspension, or discontinuation. The availability of menu items, pricing, and services may vary by location and are subject to change without notice.

Our Services are intended solely for personal, non-commercial use unless otherwise explicitly agreed upon in writing by Piada. Any use of the Services for commercial purposes without our prior written consent is strictly prohibited.

3. User Obligations and Prohibited Activities

3.1 User Eligibility

To use our Services, you must be at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater. By using our Services, you represent and warrant that you meet this eligibility requirement. If you are under the age of eighteen (18), you may only use our Services with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms.

3.2 Account Registration

Certain features of our Services may require you to create an account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate and current.
• Keep your password and account credentials confidential and secure.
• Notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account.
• Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account if we reasonably believe that the information provided is inaccurate, false, or if you have violated any provision of these Terms.

3.3 Acceptable Use

When using our Services, you agree to comply with all applicable federal, state, and local laws and regulations, including but not limited to those of the United States. You agree to use our Services only for lawful purposes and in a manner that does not infringe upon the rights of others.

3.4 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Using our Services for any fraudulent, deceptive, or illegal purpose.
• Placing false or fraudulent orders or providing false contact, payment, or delivery information.
• Impersonating any person or entity, including any employee or representative of Piada.
• Attempting to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to our servers.
• Using any automated tools, bots, scrapers, crawlers, or similar technologies to access, collect, or extract data from the Website without our express written permission.
• Transmitting any harmful, offensive, defamatory, obscene, abusive, or otherwise objectionable content through our Services.
• Interfering with or disrupting the integrity or performance of our Website or Services, including introducing viruses, malware, or any other malicious code.
• Collecting or harvesting personal information of other users without their consent.
• Using our Services in any manner that could damage, disable, overburden, or impair our servers or networks.
• Attempting to reverse engineer, decompile, or disassemble any software or technology underlying our Services.
• Violating any applicable laws or regulations, including consumer protection laws enforced by the Federal Trade Commission ("FTC") under the FTC Act (15 U.S.C. § 41 et seq.).
• Engaging in any activity that infringes upon the intellectual property rights of Piada or any third party.
• Reselling, redistributing, or commercializing any part of our Services without express written authorization from Piada.

Violation of these prohibited activities may result in immediate termination of your account and access to our Services, and may subject you to civil or criminal liability.

4. Intellectual Property Rights

4.1 Ownership of Content

The Website and all of its content, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, data compilations, software, and the overall design and layout of the Website (collectively, "Content"), are the exclusive property of Piada or its licensors and are protected by United States and international copyright, trademark, trade dress, and other intellectual property laws.

4.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and Services solely for your personal, non-commercial purposes. This license does not include the right to:

• Copy, reproduce, modify, or create derivative works of any Content.
• Distribute, publicly display, or publicly perform any Content.
• Use any Content for commercial purposes without our prior written consent.
• Remove or alter any copyright, trademark, or other proprietary notices from any Content.

4.3 Trademarks

The name "Piada," our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Piada or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.

4.4 User-Submitted Content

If you submit, post, or transmit any content through our Services, including reviews, feedback, comments, or suggestions ("User Content"), you grant Piada a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not violate any third-party rights or applicable laws.

5. Payment Terms

5.1 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices shown do not include applicable taxes, fees, or delivery charges unless otherwise stated. Applicable sales taxes will be calculated and added to your order total at checkout in accordance with federal, state, and local tax regulations.

5.2 Payment Methods

We accept major credit and debit cards, and other payment methods as may be made available on our Website from time to time. By providing payment information, you represent and warrant that you are authorized to use the payment method and that all payment information is accurate and complete.

5.3 Order Confirmation

An order is not confirmed until you receive an order confirmation from us. We reserve the right to refuse or cancel any order at any time for reasons including but not limited to product unavailability, errors in pricing or product description, or suspected fraudulent activity. If we cancel an order after payment has been processed, we will issue a full refund using the original payment method.

5.4 Refunds and Cancellations

Our refund and cancellation policy is subject to the specific circumstances of each order. If you experience any issues with your order, including incorrect items, missing items, or quality concerns, please contact us at [email protected] as soon as possible. We will evaluate each situation on a case-by-case basis and may offer a refund, replacement, or credit at our sole discretion. Due to the perishable nature of food products, refunds may not always be available for completed orders that have been delivered or picked up as ordered.

5.5 Third-Party Payment Processors

We may use third-party payment processors to facilitate transactions. Your use of such payment services is subject to the terms and privacy policies of those third-party providers. We are not responsible for any errors, losses, or security breaches that occur through third-party payment processors, though we take reasonable precautions to work with reputable and secure payment service providers.

6. Disclaimers and "As-Is" Basis

6.1 General Disclaimer

THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIADA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

6.2 No Warranty on Accuracy

We make no representations or warranties regarding the accuracy, completeness, reliability, or timeliness of any content available on the Website, including menu items, pricing, nutritional information, allergen information, or availability. While we strive to keep information current and accurate, errors may occur. You are encouraged to contact us directly at [email protected] to verify any critical information before placing an order.

6.3 Allergen and Dietary Information

While we endeavor to provide accurate allergen and dietary information, our food products are prepared in facilities where allergens may be present. We cannot guarantee that any food item is completely free from allergens, cross-contamination, or other dietary concerns. If you have food allergies or dietary restrictions, please contact us directly before ordering to discuss your needs. Piada assumes no liability for adverse reactions resulting from undisclosed allergens or cross-contamination.

6.4 Technology Disclaimer

We do not warrant that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not warrant that defects in the Website will be corrected. Your use of the Website is at your sole risk.

6.5 Third-Party Links

Our Website may contain links to third-party websites or services. These links are provided for your convenience and information only. We have no control over the content or practices of third-party websites and accept no responsibility or liability for them. Inclusion of any link does not imply endorsement by Piada of the linked website or service.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, INCLUDING THE LAWS OF THE UNITED STATES, PIADA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THIS INCLUDES, WITHOUT LIMITATION, DAMAGES FOR:

• Loss of profits, revenue, data, goodwill, or other intangible losses.
• Unauthorized access to or alteration of your transmissions or data.
• Statements or conduct of any third party on our Services.
• Any food-related illness, allergic reaction, or adverse health outcome not directly caused by our gross negligence or willful misconduct.
• Service interruptions, technical failures, or errors in the Website.
• Any other matter relating to the Services.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PIADA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

THE LIMITATIONS OF LIABILITY SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN PIADA AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

8. Indemnification

You agree to defend, indemnify, and hold harmless Piada, its parent company, subsidiaries, affiliates, officers, directors, shareholders, employees, agents, contractors, licensors, and successors from and against any and all claims, actions, proceedings, losses, liabilities, damages, judgments, penalties, fines, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of the Website or Services.
• Your violation of any provision of these Terms.
• Your violation of any applicable federal, state, or local law, regulation, or ordinance.
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or contractual rights.
• Any User Content you submit, post, or transmit through the Services.
• Any fraudulent, negligent, or wrongful acts or omissions by you.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses. You shall not settle any claim without our prior written consent.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the United States, without regard to conflict of law principles that would require the application of the law of any other jurisdiction.

Subject to the dispute resolution provisions below, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the appropriate federal or state courts located in the United States, and you hereby consent to the personal jurisdiction and venue of such courts.

These Terms are subject to all applicable federal laws and regulations, including but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.), governing unfair or deceptive business practices.
• The Electronic Communications Privacy Act (18 U.S.C. § 2510 et seq.).
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030).
• The Americans with Disabilities Act (ADA), 42 U.S.C. § 12181 et seq., regarding accessibility.
• Applicable state consumer protection statutes.

If our services are offered in California, California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as well as under California Business and Professions Code § 17200 et seq. Please refer to our Privacy Policy for more information regarding your state-specific rights.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve any dispute informally by contacting us at [email protected] with a written description of the dispute, your contact information, and the relief you are seeking. We will attempt to resolve the dispute within thirty (30) days of receiving your notice. Both parties agree to engage in good-faith negotiations before pursuing any formal remedies.

10.2 Binding Arbitration

If the parties are unable to resolve a dispute through informal negotiation within thirty (30) days, either party may elect to resolve the dispute through binding arbitration, rather than in court. Any arbitration shall be conducted under the rules of the American Arbitration Association ("AAA") Commercial Arbitration Rules or Consumer Arbitration Rules, as applicable, which are available at www.adr.org. The arbitration shall be conducted in English by a single arbitrator. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

YOU UNDERSTAND THAT BY AGREEING TO ARBITRATION, YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND YOUR ABILITY TO PARTICIPATE IN CLASS ACTION LITIGATION.

10.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PIADA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a class or representative proceeding.

10.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information, or for any other matter where irreparable harm would result from the delay inherent in arbitration proceedings. Such action shall not constitute a waiver of the right to arbitrate other claims.

10.5 Time Limitation on Claims

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Services or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred. This limitation does not apply where prohibited by applicable law.

11. Term and Termination

11.1 Term

These Terms shall remain in full force and effect for as long as you access or use the Website or Services. The Terms are effective from the first date you access or use our Services and continue until terminated in accordance with this section.

11.2 Termination by You

You may terminate your account and your use of the Services at any time by contacting us at [email protected] with a request to close your account. Termination of your account will not relieve you of any obligations that arose prior to termination, including any outstanding payment obligations.

11.3 Termination by Piada

We reserve the right, in our sole discretion, to suspend or terminate your access to the Website and Services, without prior notice, for any reason, including but not limited to:

• Your violation of any provision of these Terms.
• Suspected fraudulent, abusive, or illegal activity.
• Failure to pay any amounts owed to us.
• Request by law enforcement or government authorities.
• Our decision to discontinue the Services or any portion thereof.

11.4 Effect of Termination

Upon termination of these Terms or your account for any reason: (a) the license granted to you under these Terms will immediately terminate; (b) you must immediately cease all use of the Website and Services; (c) any outstanding payment obligations shall remain due and payable; and (d) all provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, indemnification, limitation of liability, dispute resolution, and governing law.

12. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and share your personal information in connection with your use of the Services. We encourage you to review our Privacy Policy carefully before using our Services.

For users in California, our Privacy Policy includes information about your rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, the right to delete, the right to opt out of the sale of personal information, and the right to non-discrimination.

13. Changes to Terms

We reserve the right to modify, update, or revise these Terms at any time at our sole discretion. When we make material changes to these Terms, we will notify you by:

• Posting the updated Terms on this page with a new "Last Updated" date.
• Sending a notification to the email address associated with your account (if applicable).
• Displaying a prominent notice on the Website.

Your continued use of the Website or Services after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue using the Website and Services immediately. We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available at meal-piada.rest.

We may, at our discretion, also notify registered account holders of material changes via email. However, it is your responsibility to keep your contact information updated and to check this page for changes.

14. Force Majeure

Piada shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil unrest, government orders or regulations, labor disputes, power outages, internet or telecommunications failures, or any other event outside our reasonable control ("Force Majeure Event"). In the event of a Force Majeure Event, we will make reasonable efforts to resume performance as soon as practicable and will notify you of the circumstances causing the delay.

15. Electronic Communications

By using our Services or communicating with us via email or through the Website, you consent to receive electronic communications from us. You agree that any notices, agreements, disclosures, or other communications we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing. If you wish to opt out of marketing communications, you may follow the unsubscribe instructions in any email we send you or contact us at [email protected].

16. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be illegal, invalid, unenforceable, or void, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall be binding on the parties.

The invalidity or unenforceability of any particular provision of these Terms shall not affect the validity or enforceability of any other provision, and the parties acknowledge their intent that these Terms would have been entered into even without the invalid or unenforceable provision. The failure of Piada to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision unless acknowledged and agreed to by us in writing.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by Piada on the Website, constitute the entire agreement between you and Piada with respect to your use of the Services, and supersede all prior and contemporaneous agreements, representations, warranties, understandings, and negotiations, whether written or oral, with respect to such subject matter. No oral or written information or advice given by Piada or any of its representatives shall create a warranty or otherwise expand the scope of these Terms in any way.

18. No Waiver

No waiver by Piada of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Piada to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. A waiver shall only be effective if made in writing and signed by an authorized representative of Piada.

19. Assignment

You may not assign or transfer these Terms or any of your rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of Piada. Piada may freely assign or transfer these Terms and its rights and obligations hereunder without restriction and without notice to you. Any purported assignment in violation of this section shall be null and void. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

20. Accessibility

Piada is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards in compliance with the Americans with Disabilities Act (ADA) and applicable web accessibility guidelines. If you experience any difficulty accessing our Website or Services, please contact us at [email protected] and we will make reasonable efforts to assist you.

21. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service or our Services, please do not hesitate to contact us using the following information:

These Terms of Service were last updated on June 9, 2026, and are effective as of that date.